Privacy policy

Privacy Policy

Last updated: 1 October 2026

Balqees Honey ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect your information when you visit www.balqees.com, place an order, subscribe, or contact us. If you do not agree with this policy, please do not use the website.

We may update this policy from time to time. When we do, we will change the "Last updated" date above. Changes take effect when they are posted on this page.

Information we collect

Information you give us. Your name, delivery and billing address, email address, phone number and order details when you place an order, set up a subscription, create an account, join our emails or loyalty programme, contact us (including by WhatsApp), take our honey quiz, write a review or enter a promotion.

Payment information. Payments are processed by our payment providers (for example card payments, PayPal and Tabby). We do not store your full card details; they are handled by the payment provider.

Information collected automatically. When you visit the website we and our service providers automatically collect information such as your IP address, browser and device type, operating system, pages viewed, the pages you visited before and after our site, and the date and time of your visit, using cookies and similar technologies.

Information from social networks. If you interact with us through social networks such as Instagram, Facebook, TikTok or YouTube, or sign in using them, we may receive information you have made available, such as your name and profile details.

How we use your information

  • To process, deliver and manage your orders, subscriptions, payments, returns and refunds.
  • To create and manage your account and loyalty points, and respond to your questions and requests.
  • To send you order, subscription and account updates.
  • To send you newsletters, offers and product recommendations by email or other channels you have agreed to, where you have opted in. You can unsubscribe at any time.
  • To run promotions, referral and ambassador programmes, and request reviews and feedback.
  • To understand how the website is used and to improve it.
  • To show you relevant advertising on other websites and social networks.
  • To prevent fraud, protect against theft and criminal activity, and comply with our legal obligations.

How we share your information

  • Service providers who work on our behalf, such as our e-commerce platform (Shopify), payment providers, delivery partners (including DHL for international orders), subscription, email and messaging providers, review platforms, analytics and advertising partners, and customer service tools.
  • Legal reasons: where we believe disclosure is required by law or legal process, or to protect our rights, property or safety, or those of our customers or others, including for fraud prevention.
  • Business transfers: if our business is reorganised, sold or merged, your information may be transferred to the new owner.

We do not sell your personal information.

Cookies and tracking

We use cookies, pixels and similar technologies to keep the website working (for example your cart), to remember your preferences, to measure how the website is used (for example with Google Analytics and Microsoft Clarity), and to measure and personalise advertising (for example with Google, Meta and Snapchat). You can manage cookies through your browser settings and our cookie banner. Blocking some cookies may affect how the website works.

Third-party websites

Our website may link to other websites and services that we do not control. This policy does not cover them. Please read their privacy policies before sharing information with them.

How we protect your information

We use administrative, technical and physical security measures to help protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We keep your information for as long as needed to provide our services, manage your orders, subscriptions and account, and meet our legal, accounting and fraud-prevention obligations.

Children

Our website is not intended for children, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

Your choices

  • You can review and update your account details at any time by logging into your account.
  • You can unsubscribe from marketing messages using the link in any email, the opt-out option in other messages, or by contacting us.
  • You can ask us to access, correct or delete your personal information, or to close your account, by contacting us. We may need to keep some information to prevent fraud, resolve disputes, or comply with legal requirements.

Contact us

Balqees Honey, Dubai Investment Park 1, Showroom 6, Dubai, United Arab Emirates
Email: info@balqees.com · Phone: 04 880 3440 · WhatsApp: +971 56 536 5554 (every day, 9:00–17:00)