Refund policy

Returns & Refunds

Last updated: 25 October 2026

We want you to love your honey. If you're not happy with your order, you can return it within 14 days of delivery for a refund or an exchange, as set out below.

What can be returned

  • Items must be unopened, with all seals intact, and in their original packaging. For food-safety reasons we can't accept opened or used items, unless they arrived damaged or faulty.

Damaged, faulty or wrong items

If your order arrives damaged or faulty, or you received the wrong item, contact us within 14 days of delivery with your order number and a photo. We'll replace the item or refund you, and we'll cover any return costs.

Our purity guarantee

Balqees honey is approved by Dubai Municipality. If an ISO/IEC 17025 accredited food laboratory finds that your Balqees honey has added sugar or syrup, or is not pure honey, we will refund the jar in full and pay the lab fee up to AED 500. Send the lab report, your order number and the batch number on the jar to info@balqees.com within 30 days of delivery. One claim per order. Crystallisation and natural changes in colour, texture or taste between harvests are not defects.

How to return an item

  1. Email info@balqees.com or message us on WhatsApp with your order number and the item(s) you'd like to return.
  2. We'll confirm the return and explain how to send the item back or arrange a collection.
  3. If the item isn't damaged or faulty, the return delivery cost is yours. Please use a trackable method for international returns.

Refunds

Once we receive and check your return, we'll email you and process your refund or exchange within 14 days. Refunds go back to your original payment method only. Your bank or payment provider (for example Tabby or PayPal) may take a few extra days to show the refund.

Cancellations

To cancel an order, contact us as soon as possible. If it hasn't been dispatched yet, we'll cancel it and refund you in full. Subscription orders can be paused, changed or cancelled as described in our Subscription Policy.

Contact us

Balqees Honey, Dubai Investment Park 1, Showroom 6, Dubai, United Arab Emirates
Email: info@balqees.com · Phone: 04 880 3440 · WhatsApp: +971 56 536 5554 (every day, 9:00–17:00)