SHIPPING POLICY

SHIPPING POLICY
For any questions regarding purchasing, shipping, billing, returns or exchange, please write to shop@balqees.com or send us a WhatsApp message on +971 56 536 5554.

  1. Shipping options may vary depending on the delivery restrictions in your country.
  2. Exact shipping prices are unknown until you proceed through the checkout process.
  3. Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from the carrier selected and your local customs department. Balqees Honey is not responsible for any of these costs.
  4. International shipping rates and countries we ship to are mentioned in the table below*.

Balqees Honey will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

  1. Delivery will be made to the address specified when you complete the order, At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license, emirates ID Free zone ID to support consignee verification, will be required by our courier partners/Delivery Team.
  2. We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.
  3. Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependent on supplier schedules. (Contact Customer Support if further information is required).
  4. We do not ship or deliver on UAE weekends or holidays.

*International Shipping Rates

Net weight 1 kg 1.5 kg 2 kg 3 kg
Country
Shipping Rates
Algeria 250 275 320 370
Argentina 250 275 320 370
Australia 270 300 320 350
Bahrain 125 150 170 200
Bangladesh 140 160 180 200
Belgium 150 260 300 410
Brunei 150 160 180 200
Canada 150 170 180 200
Colombia 380 400 450 500
Czech Republic 150 275 300 425
Denmark 150 275 300 425
Equatorial Guinea 250 275 325 375
Germany 150 275 300 425
Hong Kong 150 175 190 220
Hungary 275 525 550 800
Italy 150 275 300 425
Japan 150 275 300 425
Jordan 150 175 190 220
Kenya 250 450 500 700
Kuwait 150 175 190 220
Lebanon 150 250 300 400
Lithuania 150 275 300 425
Luxembourg 150 160 180 200
Malaysia 275 525 550 600
Morocco 250 450 500 700
Norway 150 175 185 200
Pakistan 150 160 190 220
Saudi Arabia 130 230 260 360
Singapore 150 175 200 220
South Africa 150 175 200 220
South Korea 150 175 200 220
Suriname 250 450 500 700
Sweden 150 275 300 425
Switzerland 150 275 300 425
Thailand 150 275 300 425
UK 150 275 300 425
USA 150 175 200 225
Venezuela 375 400 450 500
How to Shop Online 

Welcome to Jo Balqees Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One: Finding an item and adding to your shopping bag 

Find the item you desire by either going through the category pages, or using on-site search.

Once you've found the product you want, select the size and then click "add to bag".

You can either rollover a product image and click on the Quickshop button and then click "add to bag", or for additional product information, click on the product name or 'view details' link. From the product detail page select add to bag" to place the item in your bag.

You will be able to increase or decrease the quantity in your shopping bag.

Step Two: The shopping bag

When you've finished shopping, click the shopping bag icon found on each page. The shopping bag is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering.
To continue to purchase, click the checkout button. 

Step Three: Order details

The next page will ask you to sign in, or register (if you have not already done so), and then provide billing and delivery address
details. If you have already saved these in your Account Profile you won't have to fill them out again. Here you will also be asked to choose one of our five delivery options, and have the option to gift-wrap your order. You can also select the multiship option to arrange for parts of your order to be sent to any UK address of your choice.

Step Four: Confirmation

Once you've confirmed your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep
for your records. If you have any questions, please contact us.

View Bag

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

Deleting Items from your Shopping Bag

If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

Offer Codes

Applying an Offer Code

To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

Troubleshooting

Please ensure you are signed into your account at the time of placing the order before entering the offer code.Check that your order does not contain any sale items, new launches, gift sets, or limited edition items.Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

Product Recommendations/Advice

Having a hard time choosing a honey? Can’t find a honey right for you?
Our salesperson are ready to help you on Live Chat. Just ask away.

Optimal Monitor Settings

This site is best viewed with Google Chrome and a minimum monitor resolution of 1024 x 768.

Please note that monitors display colours differently based upon their settings.

Internet Browser Requirements

Our site works best with Google Chrome on PCs.

We also support Firefox 3 and Microsoft Edge for PCs and MACs, Safari 2.0.4 on MAC only.

Security Online

At Jo Malone London Online, we understand how important security is to you and we are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us is secure.
When you place an order at jomalone-ae.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include the following:

Internet Explorer 6.0 and higher ,Mozilla Firefox 2.0.4 and higher ,Safari 2.0.4 and higher

Item availability

Temporarily Out of Stock
If a basic stock item is unavailable, it will show as out of stock, and you can request to receive an email when the product comes back into stock.

Alternatively, you can visit one of our Balqees stores. Please click here to find your nearest store.

Maximum Purchase Policy

We regret that we must limit orders to no more than twelve (12) units of any item, with a maximum purchase of AED 7500 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.

Complimentary Gift Wrap Service 

Whether a treat for yourself, or a gift for a loved one you can choose for your order to arrive wrapped in the iconic cream box tied with the black ribbon. You can do this at the checkout process. Find out more
If you are sending a gift, you may choose to include a gift card on which we will carefully print your personal message, also at no cost.

Payment Options

The following Credit/Debit cards are accepted for payment:

MasterCard

VisaVisa

Debit

Visa Electron

Please note that with the above payment options full payment will be taken immediately at checkout. 

We’re sorry, we do not accept:

ChequesPostal Orders

Important information:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.