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TERMS AND CONDITIONS

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Balqees.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Acknowledgement of order

Once you have placed your order through the Website, you will receive an Acknowledgment of Order via an email that will mention the details of your order. This acknowledgement is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Balqees Honey will conduct its usual security and anti-fraud checks before processing your order. Please carefully review these Conditions of Sale upon receipt.

Confirmation of order

Upon shipment of your order, following completion by Balqees Honey of its antifraud and security checks, Balqees Honey will send you by email a written Confirmation of Order. The Confirmation of Order constitutes the acceptance of your order by Balqees Honey and indicates the existence of a binding sales contract.

Registration

To use some of the services or features made available to you on this Site you will need to register, when you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at shop@balqees.com. We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify Balqees Honey immediately of any breach of security or unauthorized use of your account.

Eligibility of purchase

In order to make purchases on the Site you will be required to provide your personal details, in particular, your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. The Site is available only to individuals and others who meet the Balqees Honey terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Balqees Honey, whose applications are acceptable to Balqees Honey and who have authorized Balqees Honey to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Balqees Honey reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Balqees Honey feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Method of Payment

We accept payments online using Visa and MasterCard credit/debit card in AED.

Refund and Cancellation Policy

Refunds will be done only through the Original Mode of Payment.

Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the UAE law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of the UAE. United Arab of Emirates is our country of domicile. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.

General

Balqees Honey may change the terms that govern your use of our website. Your use of our website following any such change constitutes your agreement to follow and be bound by the terms as changed Balqees Honey may also change, add, move or delete portions of the website without notice.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).

How to Shop Online 

Welcome to Jo Balqees Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One: Finding an item and adding to your shopping bag 

Find the item you desire by either going through the category pages, or using on-site search.

Once you've found the product you want, select the size and then click "add to bag".

You can either rollover a product image and click on the Quickshop button and then click "add to bag", or for additional product information, click on the product name or 'view details' link. From the product detail page select add to bag" to place the item in your bag.

You will be able to increase or decrease the quantity in your shopping bag.

Step Two: The shopping bag

When you've finished shopping, click the shopping bag icon found on each page. The shopping bag is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering.
To continue to purchase, click the checkout button. 

Step Three: Order details

The next page will ask you to sign in, or register (if you have not already done so), and then provide billing and delivery address
details. If you have already saved these in your Account Profile you won't have to fill them out again. Here you will also be asked to choose one of our five delivery options, and have the option to gift-wrap your order. You can also select the multiship option to arrange for parts of your order to be sent to any UK address of your choice.

Step Four: Confirmation

Once you've confirmed your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep
for your records. If you have any questions, please contact us.

View Bag

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

Deleting Items from your Shopping Bag

If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

Offer Codes

Applying an Offer Code

To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

Troubleshooting

Please ensure you are signed into your account at the time of placing the order before entering the offer code.Check that your order does not contain any sale items, new launches, gift sets, or limited edition items.Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

Product Recommendations/Advice

Having a hard time choosing a honey? Can’t find a honey right for you?
Our salesperson are ready to help you on Live Chat. Just ask away.

Optimal Monitor Settings

This site is best viewed with Google Chrome and a minimum monitor resolution of 1024 x 768.

Please note that monitors display colours differently based upon their settings.

Internet Browser Requirements

Our site works best with Google Chrome on PCs.

We also support Firefox 3 and Microsoft Edge for PCs and MACs, Safari 2.0.4 on MAC only.

Security Online

At Jo Malone London Online, we understand how important security is to you and we are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us is secure.
When you place an order at jomalone-ae.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include the following:

Internet Explorer 6.0 and higher ,Mozilla Firefox 2.0.4 and higher ,Safari 2.0.4 and higher

Item availability

Temporarily Out of Stock
If a basic stock item is unavailable, it will show as out of stock, and you can request to receive an email when the product comes back into stock.

Alternatively, you can visit one of our Balqees stores. Please click here to find your nearest store.

Maximum Purchase Policy

We regret that we must limit orders to no more than twelve (12) units of any item, with a maximum purchase of AED 7500 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.

Complimentary Gift Wrap Service 

Whether a treat for yourself, or a gift for a loved one you can choose for your order to arrive wrapped in the iconic cream box tied with the black ribbon. You can do this at the checkout process. Find out more
If you are sending a gift, you may choose to include a gift card on which we will carefully print your personal message, also at no cost.

Payment Options

The following Credit/Debit cards are accepted for payment:

MasterCard

VisaVisa

Debit

Visa Electron

Please note that with the above payment options full payment will be taken immediately at checkout. 

We’re sorry, we do not accept:

ChequesPostal Orders

Important information:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.